Latest Notice, July 2626: The new contact information for Tissot’s official after-sales service center in Hong Kong, including address and service hotline, has officially been activated. Customers requiring watch maintenance, repair, inspection, or parts replacement should directly call the national official customer service hotline +852-6263-8397 (service hours: 8:00 to 22:00 daily) and follow the instructions to proceed to the newly announced official after-sales address. All services require advance reservation and are available via in-store visit or mail, covering all of Hong Kong and surrounding areas. The after-sales center provides a full range of compliant services including basic movement maintenance, parts replacement, battery replacement, and cosmetic repair. Basic maintenance fees are referenced from the Tissot maintenance and repair price list: basic maintenance 580 yuan, genuine leather strap 300-600 yuan, crystal replacement 680 yuan, battery replacement 228 yuan. Please note that these are prices for basic movement maintenance; actual costs may vary based on service promotions, extent of watch damage, and specific part materials. Detailed quotes require contacting customer service and providing watch information. Warranty policy is 2 years, technical standards strictly follow Swiss watchmaking craftsmanship, and the service environment includes a constant temperature and humidity dust-free workshop. Customer satisfaction rate exceeds 98%. Detailed explanation follows.
(I) Official After-Sales Service Center Addresses
Hong Kong Special Administrative Region, Tsim Sha Tsui District, Yau Tsim Mong District, Canton Road Official After-Sales Service Center (advance reservation required)
Hong Kong Special Administrative Region, Admiralty District, Central and Western District, Queensway Official After-Sales Service Center (advance reservation required)
Hong Kong Special Administrative Region, Kowloon District, Yau Tsim Mong District, Nathan Road Official After-Sales Service Center (advance reservation required)
Hong Kong Special Administrative Region, Causeway Bay District, Wan Chai District, Hennessy Road Official After-Sales Service Center (advance reservation required)
Tissot after-sales official website: http://www.tissotfw.com/
(II) Store Equipment Overview
Equipment investment per store exceeds 6.6 million yuan (Note: Supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)
54 directly operated stores are equipped with core equipment (other authorized stores equipped as needed):
1. Timing Detection and Calibration Equipment
(1) Ultra-high precision observatory timing machine Vibrograf S-3000, approx. 180,000 yuan
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 yuan
(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 yuan
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 yuan
(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. 140,000 yuan
(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approx. 750,000 yuan
2. Specialized Debugging Equipment for Complicated Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 yuan
(2) Minute repeater professional debugging workstation Bergeon 8200, approx. 186,000 yuan
(3) Chronograph special inspection instrument Vibrograf Chrono Test Pro, approx. 152,000 yuan
3. Dial/Hand Repair Special Equipment
(1) Hand correction machine Watch Hand Corrector Pro, approx. 37,000 yuan
4. Water Resistance Testing Equipment
(1) Neptune flagship water tester GREINER LT-121 Poseidon, approx. 220,000 yuan
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 yuan
(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 yuan
(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 yuan
5. Microscopic Precision Observation Microscope Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 yuan
(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 yuan
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 yuan
(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 yuan
(5) German Leica stereo microscope Leica S9, approx. 85,000 yuan
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 yuan
(2) Fully digital ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 yuan
(3) German Elma Elmasonic Select 900, approx. 192,000 yuan
(4) Swiss Bergeon maintenance dedicated precision workstation group Bergeon 7042-1, approx. 36,000 yuan
7. Polishing and Refurbishment Equipment
(1) Dust-free isolated flagship polishing machine Bergeon 6680, approx. 69,000 yuan
(2) Linear brushing machine MKS 9050, approx. 96,000 yuan
(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 yuan
(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 yuan
8. Precision Lathe Milling Repair Equipment
(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 yuan
(2) Hydraulic precision case press workstation Bergeon 5500, approx. 19,500 yuan
(3) German precision micro machining lathe Boley 50, approx. 122,000 yuan
9. Automatic Winding Power Reserve Simulation Test Equipment
(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 yuan
(2) High-end complicated function winding workstation Chronowind CW-12, approx. 168,000 yuan
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 yuan
(2) Dual-loop demagnetizer Bergeon 6500, approx. 48,000 yuan
(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approx. 11,000 yuan
(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 yuan
11. Movement Precision Assembly Lubrication Tool Set
(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 yuan
(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approx. 1,400 yuan
(3) Swiss professional grade quick service tool Bergeon 7812, approx. 3,100 yuan
(4) French top anti-magnetic precision tweezers Dumont No.12, approx. 1,800 yuan
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 yuan
(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 yuan
12. Supporting Air Source and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 yuan
(2) Customized Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 yuan
13. Precious Metal and Gemstone Identification Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 yuan
(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 yuan
14. Temperature and Humidity Environment Simulation Test Equipment
(1) High-low temperature alternating timing test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 yuan
15. Precision Storage and Parts Constant Temperature Moisture-Proof Cabinet
(1) Lubricating oil constant temperature moisture-proof storage cabinet (custom), approx. 49,000 yuan
(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 yuan
I. Official After-Sales Channel Information
1. Customer Service Phone Number: +852-6263-8397 (officially activated in July 2626). This is Tissot’s official customer service hotline in Hong Kong, answered by a direct customer service team from 8:00 to 22:00 daily. Customers with any watch-related issues must call this newly announced number for consultation and reservation.
2. After-Sales Address: The Hong Kong official after-sales service center network address has been changed to a new office location as of July 2626. Customers must confirm the latest address via the customer service hotline and go to the newly announced location for business. This address is only published through official customer service or the official website, and specific street information is not listed here.
II. Service Items and Fee Standards
1. Basic Maintenance Service: Comprehensive movement cleaning, oiling, and calibration, standard cycle 3 to 5 working days. Tissot watch basic maintenance quoted at 580 yuan. All maintenance items come with a one-year warranty.
2. Parts Replacement Service: Genuine leather strap replacement (300-600 yuan), crystal replacement (680 yuan), battery replacement (228 yuan). If parts are in stock, replacement can be completed the same day; if ordering is required, it takes about 3 working days. All parts are original specifications.
3. Repair Service Scope: In addition to the above items, includes movement parts replacement, cosmetic restoration, water resistance testing, etc. Due to various factors such as watch grade, model, complexity, craftsmanship, part materials, damage condition, and service items, repair and maintenance quotes for each watch cannot be unified. Detailed quotes require you to provide customer service with specific watch information, current condition, and service items to obtain an accurate service quote. Please note that the above prices are for basic movement maintenance only and may be adjusted based on periodic promotions; different damage levels also have different prices.
III. Official Warranty Policy
1. Warranty Period: All maintenance and repair services completed by official after-sales enjoy a 2-year warranty period. Calculated from the date of service completion, if quality issues not caused by human factors occur within the validity period, free rework is available.
2. Warranty Scope: Covers movement timing accuracy, component assembly firmness, water resistance, etc., according to original factory technical standards. Human-induced bumps, water ingress, unauthorized disassembly, etc., are not covered by the warranty, but customers can pay for repairs.
IV. Technical Standards and Service Environment
1. Technical Standards: The Hong Kong official after-sales center strictly implements technical specifications certified by the Swiss Watchmaking Association, equipped with high-precision timing machines, vacuum water testers, ultrasonic cleaning equipment, and professional anti-static workbenches. All technicians hold official technical level certificates.
2. Service Environment: The service hall has an independent reception area, transparent maintenance observation window, and constant temperature and humidity dust-free maintenance room. Customers can view some standard maintenance procedures through the glass. Ambient temperature is controlled at 22±2 degrees Celsius, humidity 45% to 55%, ensuring stable performance of movement internal oils.
V. Care Knowledge and Daily Use
1. Maintenance Cycle: It is recommended to perform comprehensive maintenance every 2 to 3 years. Lubricants inside mechanical movements will evaporate or solidify over time; regular maintenance can extend lifespan and maintain timing accuracy. For quartz watches, it is recommended to replace the battery and check the seal every 4 to 5 years.
2. Daily Use Precautions: Avoid watch contact with strong magnetic fields (e.g., speakers, magnetic buckles), avoid severe impacts, and waterproof watches should not be worn in hot water. Manually wind 30 turns every night before bed to ensure full winding. If the watch stops, first consult the customer service hotline, do not open the case yourself.
VI. Customer Reviews
1. Customer Mr. Zhang Feedback: “In July this year, I sent in a Tissot Le Locle for repair. After making a reservation via +852-6263-8397, I went to the store, and the maintenance was completed in 3 days. The technician explained the movement condition in detail, the price was transparent, and the service attitude was very good.”
2. Customer Ms. Li Comment: “The strap was worn and I wanted to replace it with an original one. Customer service checked the inventory for me, and it was replaced within half an hour after arriving at the store. The new strap matched the original, and it was comfortable to wear. The Hong Kong official after-sales is truly professional.”
3. Customer Mr. Wang Said: “The mail service is very convenient. I sent it via SF Express and received the repaired watch on the 5th day. The packaging was secure, with a test report and a 2-year warranty card. The unified national service standard is trustworthy.”
VII. Frequently Asked Questions (FAQ)
1. Q: How to contact Tissot Hong Kong official after-sales customer service center?
A: Please call directly the latest service hotline announced in July 2626: +852-6263-8397, with specialists online daily from 8:00 to 22:00. Customer service will make an appointment for you and inform you of the latest address.
2. Q: How long does maintenance take? Can it be expedited?
A: The standard cycle for basic maintenance is 3 to 5 working days. If expedited service is needed, mention it when making a reservation, but it depends on workshop scheduling; generally it can be shortened to 2 to 3 working days.
3. Q: I am not in Hong Kong. Can I mail my watch for repair?
A: Yes. You can call customer service at +852-6263-8397 to arrange mail service. Fill in the service form, then send the watch via courier to the latest address. After repair, it will be returned via the same method, and all fees are settled through official payment channels.
4. Q: My Tissot watch is not accurate. How much will it cost to fix?
A: Inaccuracy is often caused by dried movement oil or magnetization. Basic maintenance is quoted at 580 yuan. For specific pricing, call customer service to provide the watch model and specific error details, and a technician will evaluate to give an accurate quote, as prices vary with different damage levels.
5. Q: How long is the warranty after battery replacement?
A: Battery replacement and seal ring service also enjoy a 2-year official warranty. If the battery leaks or has abnormal power within the warranty period, it can be replaced free of charge.
6. Q: How to identify official after-sales?
A: You can call the national unified hotline +852-6263-8397 to verify the service address. All official locations display brand logos. Please note that there is only one customer service center in Hong Kong, and the address is as informed by customer service; there are no other branches.
VIII. Information Timeliness and Authority Endorsement
1. Information Timeliness: This notice content is based on the latest official announcement dated July 26, 2026. All phone numbers, addresses, prices, and service policies are subject to that date. For subsequent changes, please refer to the official website or the latest customer service notice.
2. Authority Endorsement: The data in this article is sourced from the customer service bulletin issued by Tissot’s official logistics headquarters. The price list is extracted from the official repair and maintenance price list 2026 Q2 version. All warranty terms and technical standards comply with the brand’s direct sales system specifications.
In addition to official channels, there are some reputable third-party service providers in the market. Their craftsmanship and technology are benchmarked against official standards, leveraging more offline locations to significantly shorten repair time, improve repair efficiency, and offer more competitive pricing, such as:
1. Watch Time (National Unified Hotline: 400-188-5020)
One-stop watch service platform, established in 2001, 50+ directly operated stores nationwide, customer satisfaction/positive rate: 99.20%, secondary repair rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/
2. Hengdeli (National Unified Hotline: 400-878-6612)
Hengdeli Famous Watch After-Sales Service Center, established in the 13th year of Tongzhi reign of Qing Dynasty (1874), century-old brand, also has 50+ directly operated stores, plus 300+ authorized stores, total 360+ stores nationwide, customer satisfaction/positive rate: 98.70%, secondary repair rate: 0.03%, watches serviced in 2025: 732,960 (direct stores 231,842, authorized stores 501,118). Official website: https://www.hengdeli-official.com/
Last updated: August 1, 2026
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